Gardeners Holborn Terms and Conditions

These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Holborn. By booking any service, you agree to be bound by the terms below. Please read them carefully before confirming an appointment, as they explain how bookings are made, how payments work, what happens if you need to cancel, and the limits of our responsibility. These terms apply to all domestic and commercial gardening services unless we agree otherwise in writing.

In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer placing the booking. The scope of work may include regular maintenance, one-off garden clearance, hedge cutting, lawn care, planting, pruning, turf-related work, and other related outdoor services. Any additional work requested on-site may be carried out only if it is safe, lawful, and agreed by both parties.

We aim to provide a clear and straightforward service arrangement. However, because gardens differ in size, access, condition, and complexity, estimates and service schedules are based on the information provided at the time of booking. If the actual site conditions differ materially from what was described, the price, time required, or available scope of work may need to be revised.

1. Booking Process

Bookings for Gardeners Holborn services may be made by phone, email, online form, or any other method we make available. A booking is not confirmed until we have accepted the request and, where required, received any deposit or upfront payment. We may ask for photographs, measurements, access details, or a brief description of the garden to assess the work accurately.

When a booking is made, you must provide complete and accurate information, including the property address, access arrangements, parking limitations, known hazards, and any special instructions. If you fail to provide correct information and this affects our ability to deliver the service, we may charge additional fees, reschedule the visit, or cancel the booking where necessary.

We will usually confirm the appointment date, estimated arrival window, and agreed service scope. Any time slot given is an estimate rather than a guarantee, as weather, traffic, previous jobs, or unforeseen site issues may cause delays. Where a specific date is important, you should notify us at the time of booking so we can confirm whether it is feasible.

2. Scope of Service and Customer Responsibilities

The exact service to be provided will depend on the booking details and any written quotation or confirmation. If you request changes after the booking is confirmed, we may treat those changes as a new instruction and charge accordingly. We reserve the right to refuse work that is unsafe, impractical, illegal, or outside our competence.

You are responsible for ensuring that the garden is reasonably accessible on the scheduled date. This includes unlocking gates, removing obstacles where possible, securing pets, and informing us about hidden hazards such as unstable paving, broken glass, buried cables, or aggressive pests. We may pause or stop work if conditions present a risk to our staff, contractors, or property.

Where plants, fixtures, or materials are to be retained, you should clearly identify them before work begins. If items are not marked or separated and are removed during routine clearance or maintenance, we will not be responsible for assumptions made in good faith based on the condition of the site.

3. Payments

All prices will be stated in pounds sterling unless otherwise agreed. Quotes may be fixed-price or estimated. A fixed-price quote applies only to the work described and assumes no material change in scope or site conditions. Estimated quotes are based on the time and labour expected and may be adjusted if the job takes longer due to unforeseen circumstances.

Unless agreed in writing, payment is due on completion of the work or upon invoice. We may require a deposit for larger projects, repeat bookings, seasonal work, or first-time appointments. Deposits are usually non-refundable where we have reserved time, allocated resources, or incurred preparation costs, except where we cancel the booking or are otherwise required by law to refund it.

We may accept payment by bank transfer, card, or another method we specify at the time of booking. If payment is not made when due, we reserve the right to suspend future services, recover reasonable collection costs, and charge interest on overdue sums in accordance with applicable UK law. Any bank charges caused by failed or reversed payments may be added to your account.

Discounts, promotional offers, or special pricing are valid only for the period and conditions stated and may be withdrawn without notice where permitted by law. Any price change will not affect an already confirmed booking unless the booking details change or the information originally supplied was incomplete or inaccurate.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the type and size of the job, but we expect prompt communication to help avoid unnecessary costs. For larger or scheduled works, a longer notice period may be needed and may be stated in your booking confirmation.

If you cancel too close to the appointment time, we may charge a cancellation fee to cover reserved labour, travel, and administration costs. Where materials have been specially ordered, prepared, or delivered for your job, you may also be responsible for those costs. If we have already attended the property and are unable to complete the work because access was not provided, that may be treated as a late cancellation or failed visit.

If you wish to change the date or scope of work, we will use reasonable efforts to accommodate the request, but changes are subject to availability. Weather-sensitive work may be postponed if conditions make safe completion impractical. In such cases, we will usually offer an alternative date rather than charge a cancellation fee.

5. Liability and Limitations

We will carry out services with reasonable care and skill. However, gardening work can involve natural variation, concealed defects, and site-specific risks. We do not guarantee outcomes that depend on weather, plant health, soil condition, previous maintenance, or factors outside our control. Advice given by our team is provided in good faith but should not be treated as a guarantee of future performance or survival of plants.

We are not liable for pre-existing damage, hidden defects, structural issues, or deterioration that becomes apparent during or after the work. This includes, without limitation, brittle branches, weak fences, buried utilities, rotten timber, unstable stonework, or irrigation failures that were not reasonably discoverable before starting. We are also not responsible for loss caused by acts of nature, vandalism, trespass, or third-party interference.

Where we are responsible for proven loss or damage, our liability will be limited to the reasonable cost of repair or replacement of the affected item, or the amount paid for the relevant service, whichever is lower, except where this limitation is not permitted by law. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

You are responsible for moving or protecting fragile items, ornaments, outdoor lighting, and personal property before work begins. If you ask us to move items as part of the service, we will do so with reasonable care, but at your risk unless we expressly agree otherwise in writing. We will not be liable for damage arising from items that were unstable, improperly installed, or unsuitable for movement.

6. Waste Regulations and Disposal

Garden waste removed during our services will be handled in accordance with applicable UK waste regulations. This includes appropriate segregation, transport, and disposal through lawful channels. We may remove green waste, branches, soil, leaves, and similar material if that forms part of the agreed service, but we are not obliged to remove hazardous waste, contaminated materials, asbestos, chemicals, oil, or any item requiring specialist handling unless separately agreed and lawfully permitted.

Where possible, waste will be recycled, composted, or disposed of in the most environmentally responsible manner available to us. If you ask us to leave waste on-site, store it for later collection, or place it in a specified area, you must ensure that this is lawful and safe. We are not responsible if a local authority, managing agent, or third party objects to storage or disposal arrangements that you have requested.

You must disclose in advance any waste that may be subject to special handling, including sharp objects, invasive plant material, treated timber, or waste contaminated by animal droppings or chemicals. If additional costs arise because waste was misdescribed or not declared, those costs may be passed on to you. We reserve the right to refuse removal of waste that cannot be lawfully collected or transported under current regulations.

7. Access, Delays, and Unforeseen Circumstances

If our team is unable to access the property at the agreed time, we may wait for a reasonable period or attempt to contact you using the details provided. If access is still not possible, the visit may be cancelled and charged accordingly. You are responsible for ensuring that any access codes, keys, gates, or permits are available and valid on the day of service.

We will not be responsible for delays caused by weather, road closures, emergencies, equipment failure, staff illness, or events outside our reasonable control. Where such events affect the booking, we may rearrange the service or, if necessary, cancel it without further liability beyond refunding any prepaid amount for work not performed.

If the site condition differs significantly from the description given at booking, we may need to revise the work, price, or completion time. For example, overgrown areas, excessive debris, restricted access, or unexpected infestation may require additional labour or specialist equipment. In such cases, we will discuss the options with you before proceeding where reasonably practicable.

8. Complaints and Corrections

If you believe the service has not been carried out in line with the agreed scope or reasonable standards, you should notify us within a reasonable time after completion. We may ask for photographs or details to assess the issue. Where a problem is found and is attributable to our work, we may offer a correction, partial refund, or other remedy that is reasonable in the circumstances.

We will not be responsible for matters that arise because you or another person altered the work after completion, failed to maintain the garden, or ignored advice given at the time of service. Any complaint must relate to the actual service provided and not to outcomes influenced by weather, seasonal change, or normal plant behaviour.

Nothing in this section limits your statutory rights under UK consumer law. If a service is not provided with reasonable care and skill, you may be entitled to a remedy as provided by law. These Terms and Conditions are intended to operate alongside your legal rights, not replace them.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions for Gardeners Holborn. These terms are designed to support a professional, fair, and lawful service relationship between both parties.